Privacy Policy

Last updated: August 15, 2025

The Max & Rex Collection operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Max & Rex Collection is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, remember preferences, send notifications, process returns/exchanges, enable reviews, and create a personalized shopping experience.
• Marketing and Advertising: To send promotional communications and display online advertisements based on your activity.
• Security and Fraud Prevention: To authenticate accounts, provide secure payment and shopping experiences, detect fraudulent activity, and protect public safety.
• Communicating with You: To provide customer support and maintain our business relationship.
• Legal Reasons: To comply with applicable law, respond to valid legal process, enforce terms, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and service providers performing IT, payment processing, analytics, support, cloud storage, fulfillment, and shipping services.
• With business and marketing partners for marketing and advertising, in accordance with their own privacy policies.
• With your consent or direction, including social media or login integrations.
• With our affiliates or within our corporate group.
• In connection with business transactions such as mergers or bankruptcy, legal obligations, or enforcement of policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify or third parties located in other countries. For more information, visit Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Links to third-party websites may be included in the Services. We are not responsible for their privacy or security policies, or for information you provide on such platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion of a minor’s information.

Security and Retention of Your Information

We strive to protect your information, but cannot guarantee perfect security. Retention depends on account maintenance, legal obligations, dispute resolution, and enforcement of policies.

Your Rights and Choices

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt-out of Sale or Sharing for Targeted Advertising
• Managing Communication Preferences: opt out of promotional emails anytime using the unsubscribe option.

You may exercise these rights via the Services or by contacting us. See Shopify Privacy Portal for more details.

Complaints

For complaints regarding personal information, contact us directly or, where applicable, your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country. Transfers outside the EEA or UK rely on recognized transfer mechanisms, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with the revised "Last updated" date.

Contact

Questions or concerns can be directed to:
Email: info@maxrex.pet
Address: 14493 S Padre Island Drive Suite A #5066, Corpus Christi, TX, 78418, US