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FREE SHIPPING on all orders!

1. Processing Time

• Orders are processed within 1–3 business days.
• You will receive a confirmation email once your order ships.

2. Shipping Methods & Delivery

• We use trusted carriers to deliver orders within the U.S.
• Standard shipping typically takes 3–7 business days.
• All shipping costs are included in the product price; no additional fees at checkout.

3. Issues with Delivery

If you experience a delay or issue with your shipment, please contact us at:

• Email: orders@maxrex.pet

International Orders – Canada & Australia:

We aim to ship your order from a local warehouse whenever possible. For orders shipped internationally, import duties, taxes, or customs fees may apply, depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer. Most orders are below the applicable thresholds, but occasionally fees may apply.

Most unused, unopened items may be returned within 30 days of delivery for a refund to the original payment method.

Final Sale / Non-Returnable Items

• Sale items: All sale, clearance, or promotional items are final sale and non-returnable.
• Customized / Engraved items: All custom, personalized, or engraved products are non-returnable and non-refundable.